InHouse Select Hacienda Tres Ríos Hotel Policies
Check-in: From 3:00 PM
Check-out: Until 12:00 PM (Noon)
Reservation Guarantee Policy
A valid credit card is required to guarantee your reservation.
You must provide the 16-digit card number and expiration date.
All reservations are subject to verification and validation of the guarantee.
Cancellation Policy
Cancellations must be made at least 24 hours prior to the scheduled arrival date to avoid cancellation charges.
Reservations canceled after the established deadline will be subject to the applicable charge according to the terms and conditions of the selected rate.
No-Show Policy
A reservation will be considered a No-Show if the guest fails to arrive on the scheduled check-in date and does not cancel within the required cancellation period.
In such cases, a charge equivalent to one (1) night’s stay plus applicable taxes will be applied in accordance with the reservation terms.
Additional Guest Policy
An additional guest fee applies for extra occupants staying in the room. Please check the current rate at the time of booking.
Children Policy
Children 9 years of age and under are considered minors. Guests 10 years of age and older will be charged the applicable adult rate.
Pet Policy
Pets are welcome under the following conditions:
- Pet fee: MXN $600 per pet, per night. This fee covers deep cleaning and must be paid directly at the hotel.
- Maximum of one (1) pet per room.
- Maximum permitted weight: 15 kg (33 lbs).
- Pets must remain accompanied by their owner at all times.
- Pets must stay on their own bed or on the floor. They are not permitted on hotel beds or furniture.
- In common areas, pets must wear a collar and remain on a leash at all times.
- Pet owners are responsible for cleaning up after their pets.
- Any damage caused by a pet will be the responsibility of the guest.
- Pets must have up-to-date vaccinations.
- The hotel reserves the right to restrict pet access to certain areas for safety and hygiene reasons.
Overbooking Policy
If the hotel is unable to provide the reserved accommodation due to an overbooking situation, the guest will be offered accommodations at another hotel of the same or higher category.
As part of this process, the hotel will:
- Cover the cost of one night’s accommodation, including applicable taxes, at the assigned hotel.
- Provide transportation to the new hotel.
- Provide the guest with a means of communication to notify others of the change in accommodations.
Accepted Payment Methods
Cash, bank transfer, Visa, Mastercard, and American Express.
