Online Payment Policies
The following policies apply exclusively to reservations made through the InHouse Hotels online reservation system.
We recommend reading them before confirming your purchase, as they contain important information regarding the payment process, reservation confirmation, cancellations, and invoicing.
Reservation Policy
By confirming an online reservation, the guest agrees to these Terms and Conditions.
All reservations are subject to availability and are considered confirmed only after payment has been authorized and successfully processed.
Payment Guarantee Policy
The total amount of the stay will be charged at the time of purchase.
Reservation confirmation is subject to authorization by the cardholder’s issuing financial institution.
If any issue arises during the payment authorization process, our reservations team may contact the guest using the information provided during the booking process.
Charge on Your Account Statement
The charge will appear on your bank or credit card statement as:
ZENTAURO SOLUTIONS S. DE R.L. DE C.V. – Reservation Agency
This company operates the online booking platform and processes payments for online reservations.
Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Bank deposit or wire transfer
Payment by Bank Deposit or Wire Transfer
As an alternative to paying by credit or debit card, you may complete your payment by bank deposit or wire transfer.
Bank: BANBAJIO
Beneficiary: ZENTAURO SOLUTIONS S. DE R.L. DE C.V.
Account Number: 0144042890201
CLABE: 030040900006068134
Proof of payment must be sent to our reservations team within 72 hours of submitting your reservation request.
Your reservation will be confirmed once the payment has been received and verified.
For assistance or questions, please contact us:
Phone: +52 (612) 175 0860
Email: reservas@ecommerce-365.com
Email: callcenter@ecommerce-365.com
Currency and Exchange Rate
Rates may be displayed in different currencies depending on the market from which the reservation is being made.
When payment is made in a currency other than Mexican Pesos (MXN), the conversion will be processed according to the exchange rate established by the corresponding financial institution at the time the transaction is processed.
Due to exchange rate fluctuations, the amount reflected on your bank or credit card statement may vary slightly from the amount displayed during the reservation process.
Cancellation Policy
Cancellation conditions depend on the rate selected at the time of booking.
Temporada Regular
| Cancellation Notice | Charge |
|---|---|
| 15 days or more before arrival | 10% of the total reservation amount |
| Between 14 and 3 days before arrival | Charge equivalent to one night’s stay |
| 2 days before arrival, arrival day, or no-show | Non-refundable |
High Season
Applies to: Christmas, New Year’s, Easter Week, official long weekends, public holidays, and any other peak seasons designated by the hotel.
| Cancellation Notice | Charge |
|---|---|
| 31 days or more before arrival | 10% of the total reservation amount |
| Between 30 and 15 days before arrival | Charge equivalent to one night’s stay |
| 14 days before arrival, arrival day, or no-show | Non-refundable |
No refunds will be issued for early departures.
Invoicing
If you require an invoice for your reservation, please send your reservation number along with your tax information to either of the following email addresses:
- reservas@ecommerce-365.com
- callcenter@ecommerce-365.com
Invoice requests must be submitted within the time limits established by applicable tax regulations.
