Hotel Policies

Check In: 15:00 hours.
Check Out: 12:00 hours.

Guarantee policy:
A credit card is required in order to guarantee reservation.

Cancellations:
Must cancel within 24 hours prior to arrival date, in order to avoid fee charges.

No shows:
If No Show occurs, a one night stay fee will be charged.

Extra person fee:
A $200.00 MXN fee applies per every extra person in the same room.

Children policy:
Minors aged 9 and younger are considered children. 10 years old and older pay full rate.

Pets:

• Pets should always be accompanied by their owners.
• Pets must remain on their beds or the floor. It is strictly prohibited to put the pet on the Hotel bed.
• The Hotel charges a $600.00 MXN pet fee per pet, per night, which is a cleaning fee and should be paid directly in the hotel.
• Maximum of 1 pet per room.
• Maximum weight: 33 pounds (15 kg).
• The pet must have its collar and leash on in the public areas.
• Any damage caused by the pet must be covered by the owner.
• The owner is responsible for picking up the pet’s waste
• All pets must have an updated shot record.

Overbooking policy:
In case the Hotel is oversold and cannot offer you the contracted service, to the client with a reservation from INTERNET POWER, the Hotel by its own count will find adequate alternatives to supply the service contracted, that will meet or give better service than the original benefits contracted.

The hotel will pay a one night stay plus taxes at a similar Hotel.

The guest will be transported by the hotel to the new hotel.

The guest will be permitted at least one phone call to his house or office.